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What You Need to Know
- Returns
How do I return a product?
You can request a return online through My Account via your order history. You must be registered to access My Account. If you have not registered to access My Account, please contact RS Components' customer services team on 03457 201201.
I'm not happy with my order, what do I do next?
RS Components are sorry that you feel you have reason to complain and they want to put this right. Your complaint will help RS Components to continually improve.
You can make a complaint by phone 03457 201 201
or write to: RS Components, Customer Service Complaints, Lammas Road, Corby, Northants NN17 5JF
They will acknowledge your complaint within one working day and provide you with a named investigating officer with the aim of resolving your complaint within 5 working daysWhat can't I return?
RS does not accept the return of certain items:
- Software
- calibrated products
- production packaging products
- extended range products
- Specially manufactured products
In addition, RS will not accept returned ESD sensitive devices where the integrity of the original RS ESD shielding packaging has been compromised e.g. the bag has been opened and resealed or multiple bags have been stapled together. For further information, please contact our Customer Services Team or learn more on how to return a product
Buyers Guides

Make Your Store Smart
The media is full of reports of the death of retail. While you may think such claims are overblown, if you’re in the industry you might be finding times tough. To succeed in these challenging times, you need to keep your edge. So if you’re a store owner, you’re no doubt always looking for ways to stand out. RS Components’ inventory solutions may just help you stay sharp in a competitive environment.
ScanStock from RS Components is a managed inventory service that enables customers to take control of their low-value, fast moving product requirements to deliver efficiencies and drive down costs. Poor practices around inventory ties up your working capital and leads to waste around overstocking, obsolescence, poor availability and lost productivity. ScanStock is the ideal solution to reduce pressure and operational downtime, helping you make cost savings. According to RS Components’ research, one of the biggest barriers to addressing the MRO procurement process is the perceived hassle in identifying the organisational requirements and the task of analysing consumption - or working with a lack of data. ScanStock helps remove this legwork.
ScanStock can help you save time receiving and putting away, improve reporting with more data and insight, increase staff productivity, save money by driving down your inventory carrying costs, streamline your paperwork and improve availability of low value, fast moving items. If you want to enjoy these benefits and more, head to RS Components and find out more about this innovative solution.
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